okbd's Privacy Policy
Find out — with complete transparency — how your personal information is collected, stored, and kept secure on the okbd platform.
1 Introduction & Purpose of This Policy
okbd operates a trusted online betting and casino platform for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and we keep that belief at the centre of everything we do.
This privacy policy explains what types of information okbd collects, why it is collected, how that information is used and kept secure, and what rights you have over your information. By using our platform, you are considered to have agreed to this policy. If you disagree with any part of it, please refrain from using our services and contact us at [email protected].
This policy applies only to okbd's own website and services. okbd is not responsible for the privacy policies of third-party websites or services.
2 Information We Collect
okbd collects the information needed to provide you with its services. This information falls into two main categories:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers and bank transfer information
- Information provided when contacting us via live chat or email
- Your account preferences and gaming settings
2.2 Automatically Collected Information
- IP address and device type (mobile, desktop)
- Browser type and version
- Activity logs on the platform — which pages you visited and how long you stayed
- Information collected through cookies and session tokens
- Transaction history and betting records
- Connection time and date information (per Bangladesh Standard Time / BST, UTC+6)
3 Purposes for Using Your Information
okbd uses your information for the following purposes:
3.1 Account & Service Management
- Creating, verifying, and managing your account
- Confirming age verification — the platform is for users aged 21 and above only
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses and promotional offers
- Providing VIP programme and cashback benefits
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorised access to your account
- Preventing money laundering or fraudulent activity
- Keeping the platform secure through SSL encryption and other security measures
3.3 Customer Support
- Resolving your questions, complaints, or issues
- Providing 24/7 support via live chat and email
- Sending important service-related notifications
3.4 Responsible Gaming
- Monitoring your gaming behaviour to identify potential risks
- Helping you set responsible gaming tools and limits
- Providing information about support resources when needed
3.5 Platform Improvement
- Analysing and improving the user experience
- Resolving technical issues and monitoring performance
- Using data to develop new features and services
4 Information Sharing & Third Parties
okbd does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in certain specific situations:
4.1 Service Provider Partners
For payment processing — such as bKash, Nagad, Rocket, Upay, and bank transfer services — the necessary financial information is shared. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.
4.2 Game Providers
Only the technical information needed to operate game services is shared with Pragmatic Play, Spribe, JILI, and other game providers. Personally identifiable information is not shared in this context.
4.3 Legal Obligations
If disclosure of information is required by a court order, a regulatory authority's directive, or applicable law, okbd will comply with that legal obligation. In such cases we will disclose only the information that is necessary.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new owner. You will be notified in advance and the protections in this privacy policy will continue to apply.
5 Cookie Policy
okbd uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help remember your browsing preferences.
5.1 Cookies We Use
- Essential cookies: Essential for the platform's core functionality — maintaining login sessions, security verification, and so on
- Functionality cookies: For remembering your preferences and settings — such as language selection
- Analytics cookies: To analyse platform usage and improve services
- Security cookies: For fraud detection and account protection
5.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.
6 Data Retention & Security
6.1 Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet regulatory and legal obligations. Once that period ends, the information is securely deleted.
6.2 Security Measures
okbd uses industry-standard security measures to keep your information safe:
- SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
- Sensitive information stored in encrypted form
- Regular audits to identify security vulnerabilities
- Controlled employee access to data and regular training
- Automated monitoring systems to detect suspicious activity
7 Your Rights
You have the following rights over your personal information. To exercise these rights, contact us at [email protected].
7.1 Right to Access
You may request at any time to know what information we hold about you. We will provide a detailed summary of your information within the applicable timeframe.
7.2 Right to Rectification
If there is any error or inaccuracy in the information we hold about you, you may request that it be corrected. This can be done through account settings or by contacting our support team directly.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal or regulatory obligations may not be deleted immediately.
7.4 Right to Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted — for example, when the accuracy of the information is in question.
7.5 Right to Data Portability
You may request to receive the information we hold about you in a structured, machine-readable format.
7.6 Right to Object
You may object to your information being used for certain purposes, particularly in the case of marketing communications.
8 Privacy of Minors
The okbd platform is for users aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21.
If we become aware that a minor is using our services, that account will be closed immediately and all collected information will be deleted as quickly as possible. If you are aware of any such case, please inform us at [email protected].
9 International Data Transfers
okbd's servers and infrastructure may be located in various countries. As a result, your information may be transferred to and processed outside of Bangladesh. In such cases we ensure that appropriate data protection measures are in place and that the standards set out in this privacy policy are followed.
Our game provider partners such as Pragmatic Play, Spribe, and others follow their own privacy policies, and during data transfers both parties adhere to contractually agreed protection measures.
10 Responsible Gaming & Data Use
okbd takes responsible gaming seriously. We may use information about your gaming behaviour to protect you — such as identifying unusual betting patterns, suggesting limits, or providing necessary support.
This information will never be used against you. To learn more about responsible gaming, visit our Responsible Gaming page.
11 Policy Changes & Updates
okbd may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.
The date of each update will be noted at the top of the policy. Continuing to use the platform after a change will be taken as your acceptance of the new policy. We therefore recommend that you review this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or requests related to your information or this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 — support available in Bengali and English
We will try to respond to your request as quickly as possible. If you believe we have handled your information incorrectly and are not satisfied with our response, you have the right to file a complaint with the relevant authority.
For more information, please also visit our FAQ page and Terms & Conditions page.